At pendawa88, your privacy is more than a legal obligation — it is a core value we uphold. Find out exactly how we handle your personal data with full transparency and responsibility.
Pendawa88 ("we", "our platform") is an online gaming platform operating under an international license and offering services to users in Malaysia. This Privacy Policy clearly explains how we collect, store, use, and protect your personal data when you use the website, mobile app, or any services offered by Pendawa88.
We take data protection responsibilities very seriously. Every decision involving user data is made with your privacy interests as the top priority. By using the Pendawa88 platform, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to all pendawa88 users, including visitors, registered users, and VIP members. If you do not agree with any part of this policy, please discontinue use of our platform.
Pendawa88 complies with international data protection standards and applicable relevant laws. We are committed to ensuring your data is always handled in a transparent, secure, and fair manner.
Pendawa88 collects various types of data depending on how you interact with our platform. Below is a detailed explanation of the data we collect:
Pendawa88 never collects your full credit or debit card number. All financial transactions are processed through regulated and certified third-party payment providers.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | KYC verification, fraud prevention | Throughout the active account period + 5 years |
| Financial Data | Payment processing, AML compliance | 7 years as required by law |
| Technical Data | Security, platform improvements | 90 days |
| Game Records | Dispute resolution, audits | 2 years |
| Communication Data | Customer support, historical reference | 3 years |
The data we collect is used solely for legitimate purposes directly related to the delivery of pendawa88 services. The following are the primary purposes for which your data is used:
You can opt out of marketing communications from pendawa88 at any time through your account settings. Opting out will not affect your core account services.
Pendawa88 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is only shared in limited and specific situations as follows:
We work with trusted service providers to operate our platform. These include payment service providers, gaming software suppliers, cloud service providers, and identity verification companies. All third-party providers are bound by strict confidentiality agreements and are only permitted to process your data under our instructions.
Pendawa88 will disclose user data to relevant authorities when required by law, court order, or a legitimate regulatory agency. This includes cooperation with financial crime prevention units and anti-money laundering agencies.
In the event of a merger, acquisition, or sale of pendawa88 assets, user data may be transferred as part of the business assets. Users will be notified in advance should such a transfer occur.
Pendawa88 never shares your bank account information, card details, or passwords with any third party under any circumstances.
Your data security is the highest technical priority at Pendawa88. We implement multiple layers of protection to keep your data safe at all times:
While we take all reasonable precautions, no system on the internet can guarantee 100% security. You also play an important role by ensuring your account password is strong and unique.
Pendawa88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the pendawa88 platform.
As a pendawa88 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.
If your data is inaccurate or outdated, you have the right to request a correction. Basic account information can be updated directly through your account settings.
You may request deletion of your personal data, subject to legal retention obligations binding on us, particularly for financial records.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while an issue is being resolved.
To exercise any of the above rights, please contact our privacy team via live chat or our support email. All requests will be identity-verified and processed within the timeframe required by applicable law.
Pendawa88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable laws and regulations.
As a general guideline, active account data is retained for the duration your account remains active. Following account closure, certain data such as financial records and transaction history is retained for 7 years in accordance with anti-money laundering legal requirements. Technical data and usage logs are typically deleted within 90 days.
Once the retention period ends, your data will be securely deleted using methods that comply with international security standards, or fully anonymised so it can no longer be linked to you.
Pendawa88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "updated" date at the top of this document will always reflect the latest version.
For material changes, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the pendawa88 platform after such notice will be considered your acceptance of the updated policy.
We encourage you to review this page regularly to stay informed about how we protect your data. Minor changes may be made without prior notice.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:
For more information about your rights as a user, please also visit the Terms and Conditions and Responsible Gaming us.
Security Commitment
Data protection is not just about technology — it is about a culture of responsibility taken seriously at every level of Pendawa88's operations.
Every bit of data flowing between your device and pendawa88 servers is encrypted with 256-bit SSL protocol. This is the same level of protection used by major banks in Malaysia to secure online transactions.
Our identity verification process is designed to protect all parties — you and the platform. KYC documents are processed through systems compliant with international anti-money laundering (AML) standards.
Our security system monitors platform activity around the clock to detect any unauthorised access attempts, fraud, or suspicious anomalies before they affect your account.
Your data belongs to you. pendawa88 has never and will never sell, rent, or trade your personal information to advertisers or data brokers under any circumstances.
Pendawa88's security infrastructure is regularly assessed by independent cybersecurity experts. Audit findings are used to continuously improve our data protection systems.
Through your Pendawa88 account settings, you can manage communication preferences, update personal data, and request data withdrawal or deletion easily and directly without contacting support.
Join over 100,000 Malaysian players who trust pendawa88 as a safe, fair, and transparent online gaming platform.